Privacy Policy

DYLSAL Plumbing Privacy Policy

Last updated: 2 May 2026

1. Who we are

DYLSAL Plumbing (“we”, “our”, “us”) is a Sydney-based plumbing business. We respect your privacy and are committed to protecting the personal information you share with us in line with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).

2. Information we collect

We collect information you provide directly to us, including your name, phone number, email, service address, photos or videos shared as part of a quote, and any other details you choose to send. When you visit our website we may also collect technical information such as your IP address, browser type, pages visited, and referring URLs through cookies and analytics tools.

3. How we use your information

We use your information to provide quotes, deliver plumbing services, respond to enquiries, schedule callouts, issue invoices, send service reminders, comply with legal and accreditation obligations, and improve our services. We do not sell your personal information.

4. Sharing your information

We may share your information with subcontractors, suppliers, payment processors, accreditation bodies, insurers and government agencies where required to deliver services or meet legal obligations. We require these parties to handle your information in accordance with applicable privacy laws.

5. Storage and security

Your information is stored on secured systems within Australia. We take reasonable steps to protect it from misuse, loss, unauthorised access, modification and disclosure.

6. Your rights

You can request access to, correction of, or deletion of the personal information we hold about you. You can also opt out of marketing communications at any time. To make a request, contact us using the details below.

7. Cookies

Our website uses cookies to improve user experience, analyse traffic and tailor content. You can disable cookies in your browser settings, though some site features may not function correctly without them.

8. Changes to this policy

We may update this Privacy Policy from time to time. The “last updated” date at the top of this page reflects the most recent version. Material changes will be communicated where appropriate.

9. Contact us

For privacy-related questions, requests or complaints, contact DYLSAL Plumbing at info@dylsalplumbing.com.au or 0450 035 925.